General Information

Printing / Decoration Services


Pad Printing

Minimum Quantity: Refer to Catalog item quantity minimums
Set-Up Charge: $60.00(V) per color/location
Repeat Set-Up Per Location: $30.00 (V)

Run Charge: 1-Color, 1-Location included free; Additional Color Imprint: $0.15 (V) per color
Additional Location: $0.40 (V)

Production Time: Standard 5 - 7 working days after art approval  

Laser Engraving

Minimum Quantity: Refer to Catalog item quantity minimums
Set-Up Charge: $60.00(V) per color/location
Repeat Set-Up Per Location: $30.00 (V)

Run Charge: 1-Location included free
Additional Location: $0.40 (V)

Production Time: Standard 5 - 7 working days after art approval  


Color Pop 4-Color Process

Minimum Quantity: Refer to Catalog item quantity minimums
Set-Up Charge: $80.00(V) per color/location
Repeat Set-Up Per Location: $60.00 (V)

Run Charge: $0.65 (V) per location
Additional Location: $0.65 (V)

Production Time: Standard 5 - 7 working days after art approval  


Printing Charges

                  Printing Charges v2

Submitting Artwork

Electronic Art: Send to, Electronic art must include your company name, contact person and phone number. Please put your P.O. # in the subject field.

Camera Ready Art: Black and white laser printed art at a minimum of 600 dpi is acceptable.


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How to Send Orders: Orders must be e-mailed, mailed, or faxed. Phone/verbal orders are not accepted. Factory is not responsible for errors submitted on purchase order.

Terms: Net 30 from date of invoice on pre-approved accounts. Larger orders may require 50% deposit. Credit Card payment limited to orders less than $10K.

Less Than Minimum Charge: The absolute less than minimum is one half the first column quantity $65(V).

Cancellations: All cancellations must be confirmed in writing and are subject to all costs incurred.

Six Month Shelf Life: All electronic products have a certain “shelf life” - a time within which the product should work according to spec. While most products still function after the expiration of the shelf life, the reliability of that product cannot be guaranteed. As such, it is the responsibility of our distributors to be sure that all electronic products purchased from Clegg are placed in the field within six months of our ship date. Clegg cannot take any responsibility for product in the field after this shelf life period.

Batteries: All battery-powered products are shipped with batteries, except USB Lamp.

Ink Color: All pens equipped with ballpoint black ink.

Self-Promotions: All Self-Promotions are EQP less 10% with your distributor logo (MOQ please). Excludes custom sound cards, Custom paper products and Video products. Hard goods only.

Blank Goods: Use next column pricing.

Prices: All prices shown in this catalog are FOB factory: Los Angeles, California, and are subject to change without notice.

Unders/Overs: The factory reserves the right to ship over or under up to 5% and invoice the exact amount.

Returns & Claims: If you wish to return any stock (un-imprinted) merchandise, you must contact us within 10 days of receipt of goods to obtain a Return Merchandise Authorization Number (RMA). We will accept returns of unused un-imprinted merchandise that are accompanied with a RMA, and will refund your purchase price subject to a 15% re-stocking charge. We do not accept returns of custom orders unless the merchandise was non-conforming.

Cleggpromo endeavors to ship only conforming merchandise. But if you receive non-conforming merchandise – if the merchandise is damaged, misprinted or defective – you must contact us within 30 days of the date of the invoice to let us know that you received non- conforming goods and to get a RMA. Once you return the merchandise to us with a RMA, we will determine whether the merchandise is actually non-conforming. If the merchandise is non-conforming, then CleggPromo will, in its sole discretion, either give you a credit in the full amount of the invoice or repair/replace the non-conforming goods.


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Electronic Art: Send to, Electronic art must include your company name, contact person and phone number. Please put your P.O. # in the subject field.

Camera Ready Art: Black and white laser printed art at a minimum of 600 dpi is acceptable.

Preferred Software: The preferred format is Adobe Illustrator. We also use Adobe PhotoShop, InDesign and Quark XPress. Feel free to contact us if you would like to submit a file in another format.

Submitting Custom Artwork: The trigger mechanisms of our light, sound and voice modules are very sensitive. It is extremely important that the die lines are followed exactly when setting up artwork. Countless custom sound and light products have been produced in many sizes and shapes. Templates for all jobs are available to you via e-mail, FTP, or on disk (for the cost of shipping). If you are planning to supply us with film or printed pieces, it is essential that you precisely follow the supplied template. We recommend that you allow us to “pre-flight” your files before having film output, to be sure that everything will align properly on the finished piece.

If you are unable to send files via E-mail or FTP, we can accept files in the following media: CD and DVD.

We use the following software (feel free to contact us if you would like to submit a file in another format): Adobe Illustrator, InDesign, Macromedia FreeHand, Adobe PhotoShop and QuarkXPress.

When submitting art in QuarkXPress, please be sure that our provided Illustrator template is used for all die-lines.

When submitting artwork, please include everything necessary to output the file, including all printer and screen fonts or outlined fonts and be sure that any and all images are embedded into your artwork document. It is also extremely important that we know how many colors you would like to use on the printed piece, and whether it is spot or process color. If you are going to submit spot color artwork, be sure that the artwork does not have any gradient colors in it. We strongly suggest submitting all artwork in a vector format via Adobe Illustrator or similar applications.

If submitting a JPEG for pad printing, be sure that it is a one color image with adequate dpi (dots per inch). 72 dpi images will not print properly and delays can occur when artwork is not submitted correctly.

If you are uncertain about any of these issues, please feel free to contact our Art Department.

When e-mailing your art please state the PO# in the subject line.

Although most files are submitted digitally, you may also submit camera-ready art, which is usually provided on Linotronic paper, Veloxes, or PMTs from a camera. Please be sure that the art is correctly sized and that the colors are properly separated and labeled.

Inkjet and laser prints, faxes, or files taken from web sites generally do not have sufficient resolution to be used as camera-ready art for offset printing. If this is all that is available to you, contact us and we may be able to recreate your artwork for a reasonable price.

If you need to have images scanned, our flatbed scanners are usually adequate. If color reproduction is critical, however, we can have high- resolution scans done for you.

In order for you to proof your job before we go to print, we can provide a mock-up that shows placement and functionality. For four-color process or color-sensitive jobs, we highly recommend that you allow us to provide a matchprint for your approval, since a mockup is strictly for approval of art placement, not color. Please let us know what type of proof you would like to see before we print your job and your rep will quote accordingly.

Most sound cards are printed on one side only & folded to enclose the sound module.

Send Art to:

Submitting Custom Sound: Our standard custom voice chips have a ten second recording capacity. Submissions should be ten seconds or less.

For custom recorded sound we suggest the following submission guidelines:


  • Sound may be supplied on any of the following audio types: CD, WAV file, Aiff, Au, Voc, or MP3.
  • For best results, recording level should be between –6db and +3db.
  • Please supply only one message per media type supplied. Example: if supplying three different recorded messages, please submit on three different CDs.
  • Acceptable Media Support Files: We use Windows PCs for editing and programming.
  • FTP Transfers: If your sound file is located on an FTP site, please supply us with the specific site address and password.


Send Sound to:

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General Requirment

General Requirements

U.S. Customs Copyrights Compliance: For all overseas production which includes an imprinted copyrighted corporate logo or message, U.S. Customs requires an “authorization to release” letter upon submission of purchase order and prior to final delivery.

1. End user to provide authorization on company letterhead.

2. Letter must specify the logo or message, quantity and arrival date.

3. Clegg customer service will contact you with any other requirements.


Suitability of Products, Safety and Limitation on Warranties: In general, CleggPromo products are intended to be used solely by adults as promotional products that are sold through a business to business channel. Most of CleggPromo’s products have not been tested for any particular use other than as promotional products to be used by adults. Certain uses, including any children’s promotions or promotions involving food, will require additional environmental or safety testing. If your promotion is intended for children or relates to food, please notify your CleggPromo Rep so we can review costs and lead times for further testing. For promotions directed specifically to children, CleggPromo offers a limited number of products that have been tested as children’s toys (not as children’s jewelry) as appropriate under federal regulations including ASTM F963: bounce pens (pp64-65), bracelets (pp 36-39), light up necklaces (pp 40-41), strobes (pp 51), lighted safety wand (pp 50), yoyos (pp 44-45), balls (pp 46-47), wind-up toys (pp 58-60), and Tangle Jr (pp 61).




U.S. Printing: The vast majority of our orders are printed at our factory in Gardena, California. The inks and paints we use are made in the U.S. and are tested for compliance with all applicable Federal and State regulations, including for lead, cadmium, and phthalate contents.


Testing Facilities: CLEGGPROMO has strong working relationships with several third-party laboratories that are fully accredited by the U.S. Consumer Product Safety Commission. Full product evaluations, including regulatory verification and custom test protocols, are available upon customer request. Pricing and lead-time will be confirmed on a case-by-case basis.


California Proposition 65: CLEGGPROMO is committed to providing our customers with high quality, safe products that meet all applicable regulatory requirements as enforced by the U.S. Food and Drug Administration, the Consumer Product Safety Commission, and the Federal Communications Commission.

California also subjects products to Proposition 65, known as the “Safe Drinking Water and Toxic Enforcement Act of 1986.” Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer or birth defects or other reproductive harm. As of 2014, over 850 chemicals are on the list. CLEGGPROMO does not test for all chemicals on the list.

Under Proposition 65, businesses like CLEGGPROMO are required to provide a clear and reasonable warning before knowingly and intentionally exposing anyone to a listed chemical, unless the exposure the business causes is so low as to create no significant risk of cancer or birth defects or other reproductive harm. It is possible, but unlikely, that CLEGGPROMO is unknowingly exposing its customers to a Proposition 65 listed chemical.

At your request, a warning label can be added that reads “WARNING: This product contains chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.” Please advise your CLEGGPROMO account manager if such a label is required for a specific order.


Arbitration: Any dispute or claim between the parties hereto in any way related to or arising out of this Agreement or this project, shall upon the written request of one party served on the other, be submitted to arbitration, and such arbitration shall comply with and be governed by the provisions of California Code of Civil Procedure Sections 1282 through 1294.2. Costs and Attorneys’ Fees: In the event of any dispute, with respect to the terms of this Agreement, the prevailing party shall be entitled to all of its costs and attorneys’ fees (including arbitrators’ fees, reasonable attorneys’ fees and expert witnesses’ fees, if any) in resolving the dispute.


Licensed Property: Clegg has not sought clearance for any custom art, music or sound in connection with this project. As the supplier, Clegg requires that you have obtained all of the appropriate rights for the project.


Copyright & Trademark: The artwork, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, designs, or trademarks. All copyright and trademark names identified are the properties of the companies that own them. No intent to infringe on any copyrights and trademarks has been made in this catalog. They are presented solely for the education of the reader.


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Custom Products

Custom Products

Placing Orders: All orders, and all changes to orders, must be submitted in writing (mail, fax, and email).

Packaging: Any special packaging requirements must be confirmed in writing on your purchase order.

Production Time: Begins upon receipt of purchase order and art approval. Contact factory for additional information and rush services that are available.

Returns & Claims: The right to give credit, repair, or replace any product returned, according to instructions given, when RMA is assigned and confirmed to be defective. Clegg shall not be liable for any incidental or consequential damages resulting from any alleged breach or failing of Clegg.

Art Charges: If the artwork requires revisions, an alteration fee of $60 (v) per hour will be applied. You will be notified of any additional art charges before work proceeds. We will make every attempt to deliver on original in-hand dates.

 Matchprint/Proof: Should you require an actual color proof for our offset printed products, we will provide a matchprint proof to show accurate colors, size and position. Please check the matchprint for accurate positioning of all elements, and submit written approval and/or revisions with the return of the matchprint. See specific product for pricing.

Sound Studio: Take advantage of Clegg’s sound studio and voice over talent. To create your own custom sound or message: $250 (z) per hour. See General Information Artwork page for details on submitting custom sound.

Overruns/Underruns: While we attempt to ship exact quantities, we reserve the right to ship 5% over or under.

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